Welcome to the support forum section of our website, here we will be able to help you with player reports, glitches, general questions and more, just ask us!
Before you submit a report, please read over these guidelines when reporting an issue.
Reporting a Player
Before you come to us about an issue with another player, we will need the following things as evidence:
-Video (PS4 always saves the last 15 minutes of gameplay, press 'Select>Video Clip' to save the video)
-Player(s) in-game Name/PSN ID's
-Detailed Description of incident
You MUST provide us with some kind of evidence, we do not ban purely based on hearsay, unless there are multiple witnesses in whom we trust are honest, such as our long time players.
If you are stuck in a rock, under the map, or find a glitch that you believe can be exploited, please report it to us asap and we will do our best to fix it (we obviously cannot edit the map though).
When it comes to tames, you will need to provide us with a screenshot and/or video evidence in order for us to help you if your dino has disappeared or managed to get stuck somewhere. If your tame gets stuck we may spawn you another if we cannot get it out, however we do not spawn in dinos over 150 as that is our max level wild dino spawn cap.